Política de privacidade

Privacy Policy

This Privacy Policy describes how Acirex (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit www.acirex.com (the "Site"), use our services, make a purchase, or otherwise interact with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies you, relates to, describes, or is capable of being associated with you. The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly to Us
Information you provide directly through our Services may include:

• Basic contact details such as your name, address, phone number, email.
• Order information such as your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, add to your cart, or add to your wishlist.
• Customer support information including information you choose to include in communications with us, such as when sending a message via the Services.

Certain features of the Services may require you to provide us with specific information about yourself directly. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you use and visit our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties
Lastly, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested, to fulfill our agreement with you.
• When you visit our Site, open or click emails we send, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information obtained from third parties is handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, see the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with the Services to fulfill our agreement with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating any returns and exchanges, and enabling you to leave reviews.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or mail, and to display ads for products or services. This may involve using your personal information to tailor the Services and ads on our Site and other websites.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with others. If you believe your account has been compromised, contact us immediately.
• Communicating with You: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, deliver effective services, and maintain our business relationship with you.

Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in relation to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and ads on our Site and other websites.

Most browsers accept Cookies by default, but you can choose to set your browser to remove or refuse Cookies through browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and cause some of the Services, including certain features and general functionalities, to not work properly or be unavailable. Additionally, blocking Cookies may not fully prevent us from sharing information with third parties such as our advertising partners.

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes as outlined in this Privacy Policy. Such circumstances may include:

• To vendors or other third parties who perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• To business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you provide us with direct, requested, or otherwise consented information to disclose to third parties, for example, to ship products to you or through your use of social media widgets or login integrations, with your consent.
• To our affiliates or within our corporate group, in our legitimate interest to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of use, and to protect or defend the Services, our rights, and the rights of our users or others.

User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, this content will be public and accessible to everyone.

We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make public or for the accuracy, use, or misuse of information you make public or receive from third parties.

Third-Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or managed by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including any information you may provide to such sites.

Data Security
We take reasonable measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We strive to ensure that our internal data processing and storage procedures comply with applicable laws and data security best practices, including but not limited to the use of encryption technologies and access controls.

However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot fully guarantee the security of the information you provide to us.

Children
The Services are not intended for children under 16 years old, and we do not knowingly collect personal information from children under 16 years old. If you are under 16 years old, please do not provide personal information to us or use the Services.

International Users
The Services are hosted in the Netherlands and are intended for users in the Netherlands. If you are located outside the Netherlands, please be aware that the information we collect through the Services may be transferred to, processed in, and stored in the Netherlands and other countries, whose privacy laws may differ from those in your own country. By using the Services, you consent to the transfer, processing, and storage of your information in the Netherlands and other countries.

Your Privacy Rights
If you are a resident of the Netherlands, you may have certain rights regarding your personal information, such as:

• The right to request access to your personal information.
• The right to request correction of your personal information.
• The right to request deletion of your personal information.
• The right to object to the processing of your personal information.
• The right to data portability.

If you wish to exercise any of these rights, please contact us using the contact details at the end of this Privacy Policy. We will take reasonable steps to verify and respond to your request, ensuring that you are the person about whom the information pertains or that you are authorized to act on behalf of that person.

We will respond to your request within 45 days of receiving it. We may extend this period by up to 45 additional days if necessary, depending on the complexity and number of requests. We will notify you of any extension and the reasons for it.

Please note that we may not be able to fulfill your request for deletion of your personal information if we need to retain the information to comply with our legal obligations or to defend against legal claims.

Contact Us
If you have any questions about this Privacy Policy, the practices of our Site, or your interaction with the Services, please contact us at info@acirex.com.

We take your questions and comments seriously and will take reasonable steps to resolve any issues.

Last updated: May 16, 2024