Refund policy

Return Policy
We offer a 14-day return policy, which means you can request a return within 14 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You also need the receipt or proof of purchase.

To start a return, please contact us at info@granzberg.com. Please note that returns must be sent to the following address: .

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with questions about returns at info@granzberg.com.

Damages and Issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can assess the issue and resolve it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-Day Right of Withdrawal for the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a reason. As mentioned above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we approved your return, please contact us at info@granzberg.com.