If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

Include your order number, a brief description of the issue, and clear photos of the item so we can review what happened.

Once we've confirmed the issue, you can choose between a full refund or a replacement sent at no additional cost.

We want to make sure any issues with your order are resolved as smoothly as possible.

We accept returns within 14 days of receiving the product. Items must be unused, in their original packaging, and with all tags attached. Note that some sale items may have different return policies.

To return an item, please follow these steps:

1. Contact our customer service team to initiate the return process.
2. Repack the item securely in its original packaging.
3. Attach the return label provided by our customer service.
4. Drop off the package at your nearest post office or arrange for a pickup.

Once we receive and inspect the returned item, we will process your refund or exchange. Please allow up to 3-8 business days for the refund to be credited to your account.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and digital payment options like Apple Pay and Google Pay. At the moment, we only support payments through national banks in the Netherlands and Belgium, but we are working on expanding this to more countries soon.

Yes, we use industry-standard encryption and security measures to protect your payment information during the transaction process.

We currently offer free shipping to the following countries: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

Don't see your country listed? Please contact us, and we'll look into whether shipping to your location is possible.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on an universal tracker.